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Telamon manages the entire product movement flow and customer relationship. This division is highly specialized to handle three main customer classes – direct to consumer, direct to enterprise, and direct to distribution. Within each customer class, the Telecom Product Services Division focuses on the distinct sales channel, logistics processes, and market forces unique to each – this specialization and channel targeted focus allows for identification of cost saving process changes, and continuous improvement along the way. Long term cost reduction cements our value add as an outsourced provider, and ensures our Clients are delivering more for their brand and name.

Sales Channel Development

Telamon’s Telecom Product Services Division helps to navigate the muddy waters of sales channel development – whether it be consulting on product introduction in the retail, B2B or distribution space, or in providing insight on how the various sales channels operate, our 25+ years of experience is here to help you better understand how to service the consumer, enterprise, and distribution markets.

Forward Logistics & Inventory Warehousing Management

Telamon’s Telecom Product Services Division is your back-end logistics team. From customs clearance to daily/weekly/monthly cycle counting, Telamon manages the first leg of the product entrance: ensuring receipt, quantity and condition accuracy from your OEM or internal factory, and the on-going due diligence to ensure inventory accuracy. Telamon captures unique product identification details, and then receives it into our MRP system. Our MRP systems are linked to a Client Reporting Interface that is web-based and real-time. Inventory visibility is only a click away!

Inventory Management

Telamon’s Telecom Product Services Division understands technology. We understand that a product on our shelves does not just represent a quantity, a part/number, and a bin location. We know that in today’s fast pace of technology changes, your product may require configuration, software refreshes, complete component swap outs, etc. That is why Telamon’s Telecom Product Services Division has component and electronics engineers on staff to support version changes, and its effects on inventory keeping and tracking. Our systems are able to identify version changes via part number nomenclature, and ISO version control processes. Our people are able to execute the change to the product and design efficient change out processes for one-to-one as shipped or time sensitive lot updates.

Kitting & Fulfillment

Telamon’s Telecom Product Services Division is your go-to-market ready partner! From consultation on package design to delivery method, Telamon keeps your cost and end customer satisfaction at the forefront. Telamon’s Telecom Product Services Division’s experience varies from: one-to-one kitting with unique bill of materials, customized literature for each shipment, bulk quantity shipment with bill of material by product line, PO, channel, and/or seasonality. Our kitting lines are staged in one-to-one pick or as assembly line configurations. Our fulfillment centers are integrated with the top Carriers – shipping labels print directly from Telamon terminals and tracking numbers are updated real-time to Client Reporting Interfaces once Carriers have scanned barcodes for pick-up. It’s customized, integrated, visible, and on-time!

Call Center & Tech Support

Telamon’s Telecom Product Services Division is your frontlines for customer information. Whether your customer is a end user, a VAR, or a distributor, Telamon employs best in class customer service and technical support to ensure communication on the products, services, and processes, committed to making your brand work. Customer relationship management is the most important factor to generating recurring sales. Our customer service and technical support representatives ensure retention with end users through a 24x7x365 inbound and outbound call center via phone, e-mail, and chat mediums. Our Order Management team ensures accurate POs, knowledgeable buys, and real-time delivery tracking with Enterprise class customers and Distribution channels.

E-Commerce & Credit Collection

Telamon’s Telecom Product Services Division is focused on your sell-through! As an outsourced provider, we understand that without sales we are an operations cost center to you. Thus, Telamon has partnered with the best in industry e-commerce hosting and merchant processors to provide a full line of sales and credit card processing services.

E-commerce a secondary marketing channel? Let Telamon handle this ever changing online presence and payment card back-end functionality.

More pre-sales calls than orders? Let Telamon help change those general inquiries and pre-sale product questions into a verified sale.

Reverse Logistics - RMA & Repair

Telamon’s Telecom Product Services Division reduces return rates. Based on warranty and product MSRP, Telamon employs three major types of returns: advanced replacement, return replacement, and repair. Each customer class is very sensitive to the type of return and the service provided when dealing with defective products, dead on arrivals, or usage issues. Telamon consults and helps build a world class returns management program for your brand and product in consideration of ongoing cost, time to satisfaction, and continuous customer relationship management. Telamon utilizes the Call Center Team in conjunction with the Reverse Logistics Team to ensure that the first line of defense: troubleshooting, product walk-through, and usage know-how, are maximized before physically sending in a product. The Reverse Logistics Team carefully tracks return rates by product line, component, and return reason. Product fixes and learned user errors are then transmitted back to our Call Center Team via controlled databases for future on the product dissemination. Telamon has drastically reduced return and repair rates for several well known OEMs and product brands.

Recycle & Waste Treatment

Telamon’s Telecom Product Services Division is focused on environmental and industry compliance! Component seeking and salvaging is one of our core services. Telamon works with HIPAA, OSHA and EPA standards in the treatment of electronic products and their waste. The resulting wastes and recyclables are netted out to several partner-vendors for recycle, destruction, and disposal as needed. Certificates of end treatment are provided to our Clients and a copy will be held on file at Telamon.

Phone number: 317.818.6888
E-mail: info@telamon.com
Fax: 317.818.6666